Returns

HOSIERY: If you receive a faulty item that needs to be returned due to a manufacturing fault, we will replace or refund as per your instructions. Please return it to us within 28 days. However, once the item has been removed from the packaging, or seal broken, due to hygiene reasons, we are unable to refund or replace unless it is defective. If you simply change your mind, and the product is not faulty, you can still return it to us for a full refund (less postage costs) within 28 days, provided it is unopened, unworn, and returned in its original packaging and original condition.

LINGERIE: We offer a refund on all our lingerie, if you are not completely happy, within 28 days, providing that the items are unworn and the product and packaging are in perfect condition (with all tags still attached). We are unable to refund lingerie unless it is received at the address below within 28 days of purchase.

Simply post your returns to the address at the bottom of this page, quoting your order number. Please obtain proof of postage for your security (Mayfair Stockings cannot be held responsible for returned items lost in the post). We endeavour to process all returns within seven days. 

Returns address:

Mayfair Stockings
6 Tibberton, Shropshire
England, TF10 8NW

Any queries can be emailed to lucie@mayfairstockings.com.

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