HOSIERY: If you receive a faulty item that needs to be returned due to a manufacturing fault, we will replace or refund as per your instructions. Please return it to us within 28 days of placing your order. However, once the item has been removed from the packaging, or seal broken, due to hygiene reasons, we are unable to refund or replace unless it is defective (as it is classed as an 'intimate item'). If you simply change your mind, and the product is not faulty, you can still return it to us for a full refund (less postage costs) within 28 days of ordering, provided it is unopened, unworn, and returned in its original packaging and original condition.
LINGERIE: We offer a refund on all our lingerie, if you are not completely happy, within 28 days (less postage costs), providing that the items are unworn and the product and packaging are in perfect condition (with all tags still attached). We are unable to refund lingerie unless it is received at the address below within 28 days of purchase. Please try lingerie on over the top of your own lingerie in order to assess suitability.
NOTES:Any complimentary items sent as part of your order must also be returned. If any complimentary items are not returned (e.g. complimentary stockings with suspender belts), then these will be deducted from the total refund amount.
Colours shown on the website are close approximations to the actual product colours. Each computer monitor will display colours slightly differently. Therefore, it is best to check you are happy with the colour of your hosiery, when it arrives, by looking through the 'window' on the rear of the packaging. That way, if you are not happy, you can simply return them. However, once they are opened, it is not possible to refund any hosiery for hygiene reasons as they are classified as an 'intimate item' (as per the Consumer Contracts regulations 28/3a).
Simply post your returns to the address at the bottom of this page, quoting your order number. Please obtain proof of postage for your security (Mayfair Stockings cannot be held responsible for returned items lost in the post or any customs charges). Unfortunately, we cannot be responsible for the costs of returns. We endeavour to process all returns within seven days. Special orders are, unfortunately, non returnable for a refund.
We reserve the right to refuse refunds on any items we deem to have been worn or damaged. If you wish to cancel an order prior to us despatching it to you, you are welcome to do so, but we reserve the right to withhold your credit card company fees from the refunded amount, if they, in turn, do not refund the fees to Mayfair. Similarly, any refunds for returned items that do not have manufacturing faults will be less the cost of postage and credit card processing fees charged to us.
IMPORTANT: Any damaged or worn goods will not be refunded. Items must be returned unworn, they must not be used, and are required to have all original packaging and labels attached. If you request such items to be returned to yourself, we may request the cost of delivery.
Returns address to our delivery partners at (please include an order number):
Leithan (MS) Unit 8, Simwood Court, Beacon Business Park Stafford ST18 0DG United Kingdom
To avoid customs charges when sending from abroad please clearly label the parcel with a customs declaration, stating “Returned Goods NCV (No Commercial Value)”. Unfortunately, Mayfair cannot be liable for customs charges relating to any returns.
Any queries can be emailed to email@example.com.